About Distance Business Programme

About Distance Business Programme

簡介及目標 Overview and Objectives


Remote working or service has become a new trend against the backdrop of the epidemic. Under the Anti-Epidemic Fund, the Innovation and Technology Commission (ITC) has launched the Distance Business (D-Biz) Programme to support enterprises to continue their business and services during the epidemic, the Programme provides funding support through fast-track processing for enterprises to adopt IT solutions for developing distance business. The Hong Kong Productivity Council is the Secretariat of the Programme.

我們已列入參考名單, Reference List no: SP-882-111   

資助的遙距營商資訊科技方案 Funding IT solutions


  • 全天候客戶服務支援,例如聊天機械人
  • 利用擴增實景(AR)、虛擬實境(VR)或混合現實(MR)、 數位孿生(Digital Twin)科技提升客戶對產品或服務體驗
  • 利用分析以改善客戶體驗,例如使用購買數據
Digital customer experience enhancement

For the company to improve customer service experience and engagement with use of various technologies, including but not limited to the following:

  • Round-the-clock customer service support via Chatbot
  • Uplift product or service experience with use of Augmented Reality (AR) / Virtual Reality (VR) or Mixed Reality (MR) technologies or Digital Twin technology
  • Apply analytics to improve customer experience such as purchasing data


  • 為想建立網上、手機或其他線上服務平台的公司而設,以透過訂閱制或度身訂造的電子商貿平台作商品及服務推廣目的,包括開發及管理
  • 容許消費者通過互聯網下訂單
  • 透過搜索引擎宣傳及數碼廣告來推廣此類網上服務平台,例如社交媒體宣傳、電子優惠券及會員計劃等
  • 不包括宣傳物品、內容或資產(例如市場推廣所用的影像、文字和影片)的製作

Online business

  • For the company to establish a web portal, mobile app or other online channels, with aims to promote its goods and services, by using either subscription-based or custom-built e-commerce platform, including development and management
  • Enable consumers to place orders over the Internet
  • promote such online portal through search engine promotion, digital advertisement such as social media promotion, e-coupon, loyalty programme, etc.
  • Excluding production of promotion materials, contents or assets (e.g. image, text and video etc. as part of the marketing and promotion materials)

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